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What Is Contactless Delivery Software and How Does It Aid Businesses in Increasing Customer Loyalty?

The new normal post-COVID has changed the face of home deliveries as well as increased our reliance on e-commerce deliveries. Contactless deliveries are here to stay, and retailers who do not offer them are already behind the curve. This blog emphasises the significance of contactless deliveries and the steps that organisations must take to deliver safe and contactless home deliveries.

What exactly is contactless delivery?

Contactless delivery is a new delivery model that has grown in popularity as a result of governments around the world enforcing strict social distancing regulations. To avoid any kind of physical interaction, a delivery executive places an order outside the customer's door in this type of delivery model. This greatly reduces the likelihood of contracting the COVID-19 virus.




What is the procedure for contactless delivery?

When a customer places an order and selects contactless delivery, the delivery executive leaves the order at the customer's front door. He notifies the customer that the delivery process is complete by sending a picture of the order being held outside the door via his mobile application. When the delivery is complete, the customer receives automatic alerts and notifications to remind her to pick up her order at her leisure.

Two additional critical aspects are included in this type of delivery. Payment for contactless delivery is made exclusively through secure digital wallets and OTP-based transactions There's more to it. The health status of delivery executives and store staff is also displayed in the order tracking screen to increase customer confidence. What exactly is contactless delivery?

Contactless delivery is a new delivery model that gained immense popularity owing to the strict social distancing regulations implemented by governments across the world. In this type of delivery model, a delivery executive places an order outside the customer’s doorstep to eliminate any kind of physical interaction. 

Orders were frequently canceled after the payment due to prolonged lockdowns and expanding containment zones during the initial phase of the pandemic. As a result, businesses must provide prompt refunds to customers in order to maintain customer loyalty. Things have improved since then, and order cancellations are no longer a major issue.

The Importance of Contactless Deliveries

COVID 19 has resulted in unprecedented shifts in human behaviour. Although humans are social by nature, distancing has become the new normal, and one cannot avoid it given the circumstances, at least in the near future. Customer expectations from retailers that offer home deliveries have also changed dramatically as a result of the pandemic's impact. It is critical to use modern contactless delivery software to ensure seamless contact deliveries.

  1. Contactless Delivery Software's Key Components
  2. Pickups with No Contact
  3. Payments by Contactless Devices
  4. Deliveries with No Contact
  5. Apps for Temperature Tracking and Compliance

Trakop has aided many businesses in achieving contactless deliveries in the shortest amount of time. This has aided them in quickly adapting to the new normal and continuing operations. Learn how they used Trakop to increase the number of deliveries.

We'd be delighted to assist your organisation in transitioning to the new normal by providing the aforementioned capabilities, which are critical to ensuring safe and contactless deliveries. For more information, sign up for a demo here.

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